We want your experience with us to be easy and hassle-free. If you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange, store credit, or full refund. If you have return inquires more than 30 days after receipt, please contact our customer service for possible repair, store credit, or replacement.
Please be aware that all returns are subject to PRG Defense Return Conditions. Return Conditions: Items must be returned in NEW condition (i.e., not used or broken), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, additional components.
All exchanges and returns require the completion of a Return Merchandise Authorization (RMA) form. Once complete, follow the provided return instructions and return the merchandise as soon as possible. Please note that your RMA number is only active for 15 days from the date of submission, so don't delay!
We highly recommend insuring goods for their full value when shipping them to us. And to ensure a timely return or exchange, we ask that you safely wrap items to prevent shipping damage. If you believe your order was damaged during transit, please contact Customer Service immediately.
Upon approval, PRG Defense refunds customers via the original payment method. For example, if a customer paid via credit card, any necessary refunds will be applied to the customer's credit card.
Note: PRG Defense requires the return of all promotional items and/or gifts included with your purchase, including free gift certificates with purchase. For example, if a binocular arrives with a free flashlight included, both items must be returned before processing an exchange or refund. In addition, PRG Defense is currently unable to accept partial returns on kits or on any bundled goods. If a complete return is not received, PRG Defense reserves the right to charge an additional $20 to send the package back to the customer.
Any gift certificate issued as a free gift with qualifying purchase is void upon the return of qualifying product. Gift certificate is deemed returned with product return. If gift certificate has been used at the time of return, PRG Defense reserves the right to refuse return or refund the customer less the amount of the gift certificate issued.
PRG Defense offers several items that are restricted for sale in the United States of America by federal, state, and/or local laws and regulations. Such federal, state, and/or local laws and regulations are subject to change. In the event of such change, PRG Defense reserves the right to deny any return if it is illegal to ship, use, carry, possess, purchase, own, or sell such restricted product. It is ultimately the Customer's responsibility to investigate and ensure that the item is legal to use, carry, possess, purchase and/or own within the Customer's intended federal, state and/or local area.
PRG Defense processes all returns within 15 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.
PRG Defense does not charge restocking fees for most items sent back within 30 days of receipt of merchandise. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, provided all Return Conditions are met and Return Instructions are followed.
PRG Defense reserves the right to charge a restocking fee of up to 20% on returns of opened, used or damaged products and for those returns not following our Return and Exchange Instructions. Please note that PRG Defense reserves the right to refuse any returns received in non-salable condition. Additionally, PRG Defense reserves the right to charge additional fees if an item is not returned in its original packaging.
PRG Defense will gladly fulfill an exchange whenever you are not fully satisfied with a purchase within 30 days of receipt. Please ensure the returned item is in NEW condition (i.e., not used, opened, broken or tested) and does not fall under our Return Policy Exceptions. Please follow the Return and Exchange Instructions to request an RMA and select the appropriate Exchange option in the Return Type section.
Return Policy Exceptions: Standard return policy does not apply to Special Order items, Wholesale Accounts, and High Value Contracts (above $25,000 USD). There are no refunds on Special Order items, Wholesale Accounts, and High Value Contracts. For more details please contact our Customer Service.
Please complete an RMA Request Form for all returns. Upon completion, follow the provided Return instructions and return the merchandise within 15 business days to ensure that your exchange or refund is processed in a timely fashion.