WARRANTY INFORMATION AND REGISTRATION
This product is guaranteed to be free from manufacturing defects in material and workmanship under normal use for a period of two (2) years from the date of purchase. In the event that a defect covered by the warranty below occurs during the applicable period stated above, PRG Defense, at its discretion, will either repair or replace the product; such action on the part of PRG Defense shall be the full extent of PRG Defense's liability, and the Customer’s sole and exclusive reparation. This warranty does not cover a product if it has been (a) used in ways other than its normal and customary manner; (b) subjected to misuse; (c) subjected to alterations, modifications or repairs by the Customer or by any party other than PRG Defense without prior written consent of PRG Defense; (d) is the result of a special order or categorized as “close-out” merchandise or merchandise sold “as-is” by either PRG Defense or the PRG Defense dealer; or (e) merchandise that has been discontinued by the manufacturer and either parts or replacement units are not available due to reasons beyond the control of PRG Defense shall not be responsible for any defects or damage that in PRG Defense's view are a result from the mishandling, abuse, misuse, improper storage or improper operation of the device, including use in conjunction with equipment that is electrically or mechanically incompatible with, or of inferior quality to, the product, as well as failure to maintain the environmental conditions specified by the manufacturer. This warranty is extended only to the original purchaser. Any breach of this warranty shall be enforced unless the customer notifies PRG Defense at the address noted below within the applicable warranty period.
The customer understands and agrees that except for the foregoing warranty, no other warranties written or oral, statutory, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall apply to the product. All such implied warranties are hereby and expressly disclaimed.
PRG Defense will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages, or liabilities arising out of the use of this product. Operation and use of the product are the sole responsibility of the Customer. PRG Defense's sole undertaking is limited to providing the products and services outlined herein in accordance with the terms and conditions of this Agreement. The provision of products sold and services performed by PRG Defense to the Customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party of legal entity outside PRG Defense and the Customer; PRG Defense's obligations under this Agreement extend solely to the Customer. PRG Defense's liability hereunder for damages, regardless of the form or action, shall not exceed the fees or other charges paid to PRG Defense by the customer or customer’s dealer. PRG Defense shall not, in any event, be liable for special, indirect, incidental, or consequential damages, including, but not limited to, lost income, lost revenue, or lost profit, whether such damages were foreseeable or not at the time of purchase, and whether or not such damages arise out of a breach of warranty, a breach of agreement, negligence, strict liability, or any other theory of liability.
To obtain warranty service on your unit, the End-user (Customer) must notify the PRG Defense service department via e-mail. Send any requests to info@prgdefense.com to receive a Return Merchandise Authorization number (RMA). When returning any device, please take the product to your retailer, or send the product, postage paid and with a copy of your sales receipt, to PRG Defense's service center at the address listed above. All merchandise must be fully insured with the correct postage; PRG Defense will not be responsible for improper postage or merchandise that becomes lost or damaged during shipment. When sending product back, please clearly write the RMA# on the outside of the shipping box. Please include a letter that indicates your RMA#, the Customer’s Name, a Return Address, reason for the return, contact information (valid telephone numbers and/or an e-mail address), and proof of purchase that will help us to establish the valid start date of the warranty. Product merchandise returns that do not have an RMA# listed may be refused, or a significant delay in processing may occur. Estimated Warranty service time is 10-20 business days. The End-user/Customer is responsible for postage to PRG Defense for warranty service. PRG Defense will cover return postage/shipping after warranty repair to the End-user/Customer only if the product is covered by the aforementioned warranty. PRG Defense will return the product after warranty service by domestic UPS Ground service and/or domestic mail. Should any other requested, required, or international shipping methods be necessary, the postage/shipping fee will be the responsibility of the End-user/Customer.